Effective Date: 30-06-2026
NEWDRU Rental (“NEWDRU Rental”, “we”, “us”, or “our”), operated by BAPNA DIGITAL SERVICES (OPC) PRIVATE LIMITED, registered at Shop No. 1, Intelligentia Infinity, Opp Utopia hall, Chembur, Tilak Nagar, Mumbai, Mumbai Suburban, Maharashtra, 400089, is committed to protecting your privacy.
This Privacy Policy explains what information we collect when you browse https://rental.newdru.com, create an account, or rent products from us, how we use that information, and the choices you have regarding your personal data.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To operate a rental service, we collect more verification information than a typical retail store.
Identity & Contact Information
We collect:
- Full name
- Billing address
- Delivery address
- Email address
- Phone number
Identity Verification (KYC)
We may collect:
- Government-issued identification
- Proof of address (where required)
As our products are rented and returned, identity verification may be required before dispatch to reduce fraud and prevent loss.
Payment & Security Deposit Information
We collect:
- Payment amounts
- Transaction references
- Refundable security deposit details
Note: Card and bank details are processed securely by our payment partners. We do not store complete card numbers on our servers.
Rental Records
We maintain records including:
- Products rented
- Rental duration
- Delivery and return dates
- Product condition reports
- Damage charges (if applicable)
- Late return charges (if applicable)
Technical & Usage Information
When you visit our website, we automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookie identifiers
Communications
We collect information from:
- Customer support conversations
- Emails
- Messages
- Feedback
- Support tickets
2. How We Use Your Information
We use your information to:
- Verify your identity before approving rentals.
- Process rental orders, deliveries, returns, deposits, refunds, and applicable charges.
- Provide customer support.
- Communicate important updates regarding your rentals.
- Prevent fraud, misuse, theft, and non-return of rental products.
- Improve our website, products, and customer experience.
- Send promotional offers and updates (where consent has been provided).
- Comply with legal, tax, and regulatory obligations.
3. How We Share Your Information
We do not sell your personal information.
Your information may be shared only where necessary with:
Logistics & Courier Partners
To:
- Deliver rented products
- Arrange pickups and returns
Payment Service Providers
To process:
- Payments
- Security deposits
- Refunds
Identity Verification Providers
Where applicable, to verify your KYC documents.
Legal & Professional Advisors
Where required:
- By law
- To protect our legal rights
- To investigate fraud or misuse
4. Security Deposits & Payment Information
Certain rentals require a refundable security deposit (refer to our Refund & Return Policy).
All payment and deposit transactions are processed through secure PCI-DSS compliant payment gateways.
We retain transaction records only as necessary for:
- Accounting
- Deposit settlement
- Legal compliance
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Measure website traffic
- Improve user experience
- Support marketing activities (where legally permitted)
You may disable cookies through your browser settings. Please note that doing so may affect certain website features.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our rental services
- Resolve disputes
- Process deposits and refunds
- Meet legal, accounting, and tax obligations
After this period, your information is securely deleted or anonymised.
7. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Withdraw consent (where applicable)
- Object to certain processing activities
To exercise these rights, please contact us using the information provided below.
For security purposes, we may verify your identity before processing any request.
8. Children’s Privacy
Our services are intended only for individuals 18 years of age or older.
We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version, along with its effective date, will always be available on this page.
10. Grievance Officer & Contact Information
For questions, concerns, or complaints regarding this Privacy Policy, please contact:
Email: hello@newdru.com
Phone: +91 98924 08555
Address: Shop No. 1, Intelligentia Infinity, Opp Utopia hall, Chembur, Tilak Nagar, Mumbai, Mumbai Suburban, Maharashtra, 400089