Effective Date: 30-06-2026
Because NEWDRU Rental provides products on a rental basis, “returns” refer to returning rented products at the end of the rental period, while “refunds” primarily relate to security deposits and eligible order cancellations.
Please read this policy together with our Shipping Policy and Damage Policy.
1. Security Deposit
A refundable security deposit is required for every rental and must be paid before your order is dispatched.
Deposit Details
- The deposit amount is displayed during checkout.
- Deposit amounts vary depending on the product being rented.
- The deposit is held as security against:
- Damage
- Loss
- Late returns
- Missing accessories
- Non-return of the product
Deposit Refund
Your security deposit will be refunded in full if:
- The product is returned on time.
- The product is returned in acceptable condition, excluding normal wear and tear.
- All accessories and original packaging are returned.
Refunds are generally processed within [X] business days after the returned item has been inspected.
Deposit Deductions
Where applicable, the following charges may be deducted from your security deposit:
- Damage charges
- Late return fees
- Missing accessories
- Cleaning charges
- Non-return charges
If these charges exceed the security deposit, you will be responsible for paying the remaining balance.
Please refer to our Damage Policy for further details.
2. Order Cancellations
Before Dispatch
Orders cancelled before dispatch are eligible for:
- A full refund of the rental fee.
- A full refund of the security deposit.
Any clearly disclosed non-refundable charges (such as payment gateway or verification fees, where applicable) may be deducted.
After Dispatch
Once an order has been dispatched:
- Rental fees may be non-refundable or partially refundable, as specified during checkout.
- The security deposit will be refunded only after the rented product has been returned and successfully inspected.
3. Returning Your Rental
To return your rented item:
Step 1
Before the rental period ends:
- Pack the product securely.
- Include all original accessories.
- Include the original packaging wherever possible.
Step 2
Ship the item to the return address provided in your rental confirmation.
Unless NEWDRU Rental has specifically arranged a pickup service, return shipping costs must be paid by the customer.
Step 3
Keep your:
- Courier receipt
- Tracking number
- Proof of shipment
until your security deposit has been refunded.
Step 4
Once we receive your return, we will:
- Inspect the product.
- Calculate any applicable deductions.
- Refund the remaining security deposit.
4. Late Returns & Late Fees
If a rented product is not returned by the agreed return date:
- Late fees of ₹[X] per day (or as stated in your rental confirmation) will apply until the item is returned.
Late fees will be deducted from your security deposit.
If the applicable charges exceed your deposit, you must pay the remaining balance.
Non-Returned Products
If a product is not returned within 1 days after the due date, it may be treated as a non-returned item.
In such cases, you may be charged the full replacement value of the product in accordance with our Damage Policy.
5. Items Damaged or Defective Upon Delivery
If your rental arrives:
- Damaged
- Defective
- Incorrect
- Not as described
please notify us within 1-2 hours of delivery.
Your report should include:
- Clear photographs of the product.
- A description of the issue.
Where appropriate, we will:
- Arrange a replacement product, or
- Cancel the rental and issue eligible refunds.
You will not be held responsible for any pre-existing damage that is reported within the specified reporting period.
6. Early Returns
You may return your rental before the scheduled end of the rental period.
However:
- Rental charges already paid are [non-refundable / refundable on a pro-rata basis as specified during checkout].
- Your security deposit will be processed as usual after the returned product has been inspected.
7. Refund Method & Processing Time
Approved refunds are issued to the original payment method used during checkout.
While NEWDRU Rental processes refunds within the stated timeframe, your bank or payment provider may require additional time to reflect the amount in your account.
If you have not received your refund after 4-5 business days, please contact us.
Email: hello@newdru.com
Phone: +91 98924 08555