Damage Policy

Effective Date: 30-06-2026

This Damage Policy explains your responsibilities when renting products from NEWDRU Rental and outlines the charges that may apply if a rented item is returned damaged, incomplete, lost, stolen, or not returned.

Please read this policy together with our Shipping Policy and Refund & Return Policy.

1. Your Responsibility During the Rental Period

From the time your rental item is delivered until it is received back by NEWDRU Rental, you are fully responsible for:

Keeping the item safe and secure.
Using the product only for its intended purpose.
Following any usage instructions provided.
Taking reasonable care of the product, accessories, and packaging.

You are responsible for ensuring that the rented item is returned in good condition, allowing for normal wear and tear.

2. Normal Wear vs. Chargeable Damage

Normal Wear & Tear

Normal wear includes minor cosmetic signs of regular use that do not affect the product’s functionality, such as:

Light surface scratches
Minor scuff marks
Ordinary signs of usage

These are not chargeable.

Chargeable Damage

Charges may apply for damage including, but not limited to:

Cracks or broken components
Dents
Liquid or water damage
Broken or missing parts
Product malfunction caused by misuse
Missing accessories
Missing packaging
Excessive dirt or staining requiring professional cleaning
Any damage requiring repair or replacement

3. Inspection of Returned Products

Every returned rental item is inspected upon arrival.

The inspection compares the returned item’s condition with its condition at dispatch.

Where necessary, we may document:

Inspection notes
Photographs
Videos
Condition reports

If chargeable damage is identified, we will notify you and provide details of the applicable charges.

4. Damage Charges & Security Deposit

Any verified charges will first be deducted from your refundable security deposit.

These charges may include:

Repair costs
Replacement costs
Cleaning charges
Missing accessories
Missing packaging

If the total charges exceed your security deposit, you will be responsible for paying the remaining balance upon receiving our invoice.

Replacement costs for missing accessories or packaging will be based on their current replacement value.

5. Lost, Stolen or Non-Returned Items

If a rented product is:

Lost
Stolen
Not returned within [X] days after the agreed return date

it will be treated as a non-returned item.

In such cases, you will be charged:

The full replacement value of the product.
The replacement cost of any missing accessories.
Any applicable late fees up to the date the item is classified as non-returned.

Any security deposit already held will be deducted from the total amount payable.

6. Damage During Return Shipping

Unless NEWDRU Rental has arranged a return pickup, customers are responsible for return shipping.

To reduce the risk of damage during transit, you should:

Use the original packaging whenever possible.
Pack the product securely.
Use the courier service recommended by NEWDRU Rental.
Retain your shipment receipt and tracking information.
Consider purchasing transit insurance offered by your courier.

Responsibility for the rented item remains with you until it has been safely received and inspected by NEWDRU Rental.

7. Reporting Damage or Product Issues

If the rented item becomes damaged or stops functioning during your rental period:

Stop using the product immediately.
Contact NEWDRU Rental as soon as possible.

Prompt reporting helps us:

Assess the issue fairly.
Determine whether the damage resulted from normal use or misuse.
Minimise unnecessary charges where appropriate.

Please contact us at:

Email: hello@newdru.com

Phone: +91 98924 08555

8. Disputes

If you disagree with a damage assessment or the charges applied, you may contact us within 1-2 days of receiving our notification.

Upon receiving your request, we will:

Review the inspection records.
Examine supporting evidence.
Respond with our final decision.

This Damage Policy shall be governed by the laws of India.

Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of [City/State].

9. Contact Information

For questions regarding this Damage Policy, please contact us: