Shipping Policy
Effective Date: 30-06-2026
This Shipping Policy explains how NEWDRU Rental delivers rented items to you and how returned products are shipped back to us at the end of your rental period.
1. Order Processing & Dispatch
Once your order has been placed, payment and the refundable security deposit have been successfully received, and any required identity verification (KYC) has been completed, we will begin processing your rental.
Orders are typically dispatched within [X] business day(s).
If additional verification is required, dispatch may be delayed.
We will notify you of any significant delays affecting your order.
2. Delivery Areas & Estimated Timelines
Service Areas
We currently deliver to:
[Serviceable Areas / Pan-India (subject to courier availability)]
Delivery Time
After dispatch, orders are generally delivered within:
[4–5] business days
Delivery timelines are estimates only and may vary due to:
Courier delays
Weather conditions
Public holidays
Natural disasters
Other events beyond our control
3. Shipping Charges
Outbound Delivery (To You)
Delivery charges, if applicable, will be displayed during checkout before payment.
Shipping Charges:
[Free Shipping / Charged as displayed at checkout]
Return Shipping (Back to NEWDRU Rental)
Return shipping is the responsibility of the customer.
Unless expressly arranged by NEWDRU Rental:
You must return the rented item at your own shipping cost.
The return should be made using the shipping method specified in your rental confirmation.
If we arrange a pickup service, applicable charges (if any) will be communicated beforehand.
Please also refer to our Refund & Return Policy for detailed return instructions and deadlines.
4. Rental Period
Your rental period will be as stated in your order confirmation.
Unless otherwise specified, the rental duration will be calculated from:
The delivery date (or dispatch date, where applicable)
and will end when:
The item is handed over to the return courier; or
The item is received back by NEWDRU Rental (as specified in your rental agreement).
Please allow sufficient time for return shipping.
Late returns may attract additional charges in accordance with our Refund & Return Policy and Damage Policy.
5. Tracking, Failed Deliveries & Address Accuracy
Once your order has been shipped, you will receive shipment tracking details.
Please ensure that:
Your delivery address is complete and accurate.
Your contact number is active and reachable.
If delivery fails because of:
Incorrect address
Incorrect contact information
Customer unavailability
then:
Re-delivery charges may apply.
The rental period may continue as originally scheduled.
If a shipment is returned to us as undeliverable, we will contact you to arrange either:
Re-dispatch of the order, or
Order cancellation (where applicable).
6. Risk During Transit
We take reasonable care to securely package all rental products before dispatch.
Responsibility for rented products during transit, including customer-arranged return shipments, is governed by our Damage Policy.
For your protection, we recommend that you:
Use the courier service recommended by NEWDRU Rental.
Pack the product securely using appropriate packaging.
Keep proof of shipment and tracking details until the return has been successfully completed.
7. Contact Us
For any questions regarding shipping or deliveries, please contact us:
Email: hello@newdru.com
Phone: +91 98924 08555